Contacting KRF: office hours and after-hours

The KRF office is normally open from 8:00 am to 6:30 pm Monday through Thursday and 8:00 am through 5:00 pm on Friday. We are usually closed on Saturdays, Sundays, and major holidays.

If you call for service or information and get our voice-mail system, please:

When the office is closed, we typically monitor e-mail more closely than we check phone messages, so use e-mail when possible. Or call and use email – we'd rather have the redundancy than miss your message. Our e-mail address is krfapt@aol.com. When you use e-mail, be sure to write something relevant in the subject line of the message. Otherwise, there's more than a small chance your message will be discarded by our spam filter. Also, include your name, building, and phone number in the message. We can't always guess who you are from your e-mail address.

To the extent possible, call or e-mail early in the day. This applies when the office is open as well as when it's closed. The earlier we hear from you, the more likely we are to be able to give you same-day service. It should go without saying, but we'll mention it anyway, please don't wait until the end of the day – particularly the end of the day on Friday – to advise us of anything you could easily have reported earlier, when there was time to respond quickly.

Our goal is to provide our tenants with outstanding service. But we can't do it if you don't let us know your needs in an appropriate and timely manner.

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