If you call for service or information and get our voice-mail system, please:
- speak slowly and distinctly... calls from cell phones are often especially difficult to decipher, so try to err on the side of overdoing your message;
- if you'd like a response or acknowledgement that we have received your message, leave your phone number and repeat it twice.
When the office is closed, we typically monitor e-mail more closely than we check phone messages, so use e-mail when possible. Or call and use email we'd rather have the redundancy than miss your message. Our e-mail address is firstname.lastname@example.org. When you use e-mail, be sure to write something relevant in the subject line of the message. Otherwise, there's more than a small chance your message will be discarded by our spam filter. Also, include your name, building, and phone number in the message. We can't always guess who you are from your e-mail address.
To the extent possible, call or e-mail early in the day. This applies when the office is open as well as when it's closed. The earlier we hear from you, the more likely we are to be able to give you same-day service. It should go without saying, but we'll mention it anyway, please don't wait until the end of the day particularly the end of the day on Friday to advise us of anything you could easily have reported earlier, when there was time to respond quickly.
Our goal is to provide our tenants with outstanding service. But we can't do it if you don't let us know your needs in an appropriate and timely manner.